Earned Reach Support

Help with campaigns, promoters, referral tracking, commissions, and refunds.

Earned Reach is a performance-based referral and promoter tracking application for Shopify merchants.

Getting Help

If you experience an issue with Earned Reach, please include as much information as possible so we can investigate the problem quickly.

Helpful information includes:

• Your Shopify store domain
• A description of what happened
• The campaign or promoter involved
• An order number, if the issue relates to attribution or refunds
• Screenshots of any error messages

Common Topics

Earned Reach can assist with:

• Creating and managing campaigns
• Adding and managing promoters
• Referral discount codes
• Attributed Shopify orders
• Commission calculations and payout status
• Refund and payout review notifications
• Installation and account-related issues

Privacy

For information about how Earned Reach processes data, view our Privacy Policy.